Contact Us

4100 EDISON LAKES PKWY, MISHAWAKA, IN 46545

  • LinkedIn Social Icon
  • Facebook Social Icon
  • Twitter Social Icon
  • YouTube Social  Icon

Copyright © 2020 IT Sector Partnership. All rights reserved​

TECHNICAL

SUPPORT TRAINING

Technical support refers to services that entities provide to users of technology products or services. It provides help regarding specific problems with a product or service. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tools where users can log an incident. Learn more about the Technical Skills and Career Areas in Technical Support below:

Technical Skills

The Technical Support Pathway consists of the following technical skills that you can acquire by pursuing courses and certifications at Ivy Tech Community College, as well as through self-learning tech resources (Platforms, Videos, and Blogs).

  • Application

    • Microsoft Office

    • Office 365

    • Google Docs

    • Google Drive

    • Adobe Acrobat

    • Zoom

    • Autodesk Maya

    • Kubernetes

    • Nagios

    • Packet Analyzer

  • Cloud

    • ​Salesforce

    • VMware vSphere

    • Adobe Creative Cloud

    • Linode

  • Discipline

    • Hardware

    • Network

    • Cloud​ Computing

    • Security

    • Server

    • Domain Name System (DNS)

    • Distributed Computing

  • Hardware

    • ​Modem

    • Router

    • Switch

    • Direct Attached Storage (DAS)

  • Hypervisor

    • ​Kernel-based Virtual Machine (KVM)

  • Methodology

    • Computer Architecture

    • ​Software-Defined Networking (SDN)

  • Network

    • ​Local Area Network (LAN)

    • Metropolitan Area Network (MAN)

    • Storage Area Network (SAN)

    • Virtual Private Network (VPN)

    • Wide Area Network (WAN)

    • Personal Area Network (PAN)

    • Virtual LAN (VLAN)

    • Access Network

    • Core Network

    • Subnetwork

    • Intranet

    • IP Address

    • LTE

    • Virtual Environment

    • Active Directory

    • Remote Access

    • Mastodon​

  • Operating System

    • Microsoft Windows

    • Linux

    • macOS

    • ​Android

    • iOS

    • IBM AIX

    • Red Hat Enterprise Linux (RHEL)

    • Oracle Solaris

    • Ubuntu

    • UNIX

    • Windows Server

    • Drupal

    • Multiple Virtual Storage (MVS)

  • Platform

    • ​Graphical User Interface (GUI)

    • Cadence Design Systems

    • Cisco Networking

    • Citrix Systems

    • Microsoft SharePoint

    • Veritas NetBackup

    • Zendesk

    • F5 Networks

    • Juniper Networks

  • Practice

    • ITIL​

  • Process

    • ​Virtualization

    • Installation, Patching and Configuration

    • Load Balancing

    • Network Configuration

  • Programming language

    • Assembly Language

    • ​PowerShell

    • XML

    • XML Path Language (Xpath)

    • Verilog

  • Protocol

    • ​Internet Protocol Suite (TCP/IP)

    • Network File System (NFS)

    • Voice over Internet Protocol (VoIP)

    • HyperText Transfer Protocol (HTTP)

  • Server

    • ​Network Attached Storage (NAS)

    • Domain Controller

    • Microsoft Exchange Server

    • Jenkins

    • Microsoft Internet Information Services (IIS)

  • Software

    • Ansible

    • Chef

    • HCL Domino

    • HCL Notes

    • Hyper-V

    • Hypervisor

    • Mari

    • Microsoft Dynamics

    • Puppet

    • Virtual Machine

    • Atlassian Confluence

    • Microsoft System Center Configuration Manager

Career Areas & Jobs

The Technical Support Pathway consists of the following career areas and jobs that you can seek after acquiring the technical skills.

  • Applications Support

  • Client/Customer/End-user Support

  • Computer Technician

  • Computer/PC Support

  • Data Center Support

  • Desktop Support

  • Field Service/Support

  • Hardware Support

  • Help Desk

  • Information Support

  • Information Systems Support

  • Infrastructure Support

  • Operations Support

  • IT Support

  • Network Support

  • Network Technician

  • Network Operations Center (NOC) Support

  • Production Support

  • Product Lifecycle Management (PLM) Support

  • Server Support

  • Service Desk

  • Security Operations Center Support

  • Software Support

  • Systems Support

  • Technical Sales Support

  • Technical Services/Support

  • Technical Solutions

  • Telecommunications

  • Beginner

    • Operator

    • Technician

    • Representative

  • Intermediate

    • Coordinator

    • Associate

  • Advanced

    • Support Analyst

    • Support Specialist

    • Support Engineer

    • Support Consultant

Training & Certification

We are currently offering technical skills training through Ivy Tech Community College. Please find the courses being offered below:

Certificates

  • Information Technology Support

  • CompTIA A+

  • CompTIA Security+

Courses

  • ITSP 135/136 Hardware Software Support

  • Informatics 109: Informatics Fundamentals

  • CSIA 105: Introduction

  • CSIA 106: Workforce Prep CompTIA Security+ Certification

  • NETI 105: Routing and Switching

  • ITSP 175 Customer Support and Help Desk Software

  • ITSP 215: Mobile/Wireless Computing Support 

  • SVAD 111: Linux and Virtualization Technologies Fundamentals

Salary

Please find the IT Salary Guide created by CFS Technology and Wages & Benefits Report created by the South Bend - Elkhart Regional Partnership.

Financial Aid

The IT Sector Partnership in addition to the Skill Up Grant and assistance from Garatoni-Smith Family Foundation also relies on TechHire Grant, Workforce Ready Grant, Employer Training Grant, Pell Grant, and Ivy Tech Scholarships.

We work with the Financial Aid office at Ivy Tech Community College to help students get Financial Aid. If they are not qualified for Financial Aid, the Garatoni Family Office offers support, if possible.

How to Apply?

To apply for our training program, please click on the tab below and fill our application form.