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Copyright © 2019 IT Sector Partnership. All rights reserved​



Technical support refers to services that entities provide to users of technology products or services. It provides help regarding specific problems with a product or service. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tools where users can log an incident. Learn more about the Technical Skills and Career Areas in Technical Support below:

Technical Skills

The Technical Support Pathway consists of the following technical skills that you can acquire by pursuing courses at one of our education provider institutions. These courses are offered On-Campus and via Online, Hybrid, & Synchronous ways.

  • Operating Systems

    • Microsoft Windows

    • Linux

    • macOS

  • Hardware

  • Networking

  • Cloud

  • Security

  • Application Software

    • Microsoft Office

    • Google Docs

    • Google Drive

    • Adobe Acrobat

    • Zoom

Career Areas

The Technical Support Pathway consists of the following career areas and jobs that you can seek after acquiring the foundational technical skills.

  • Applications Support

  • Client/Customer/End-user Support

  • Computer Technician

  • Computer/PC Support

  • Data Center Support

  • Desktop Support

  • Field Service/Support

  • Hardware Support

  • Help Desk

  • Information Support

  • Information Systems Support

  • Infrastructure Support

  • Operations Support

  • IT Support

  • Network Support

  • Network Technician

  • Network Operations Center (NOC) Support

  • Production Support

  • Product Lifecycle Management (PLM) Support

  • Server Support

  • Service Desk

  • Security Operations Center Support

  • Software Support

  • Systems Support

  • Technical Sales Support

  • Technical Services/Support

  • Technical Solutions

  • Telecommunications

  • Beginner

    • Operator

    • Technician

    • Representative

  • Intermediate

    • Coordinator

    • Associate

  • Advanced

    • Support Analyst

    • Support Specialist

    • Support Engineer

    • Support Consultant

Education Providers

We are offering skills training through Ivy Tech, Indiana University South Bend, and Indiana Tech. You can learn more about our education providers regarding cost, duration, schedules, curriculum, academic support for the credit courses, non-credit courses, and certifications below:

Financial Aid

The IT Sector Partnership in addition to the Skill Up Grant and assistance from Garatoni-Smith Family Foundation also has a Database of Local, State, and Federal Scholarships. You can learn more about Financial Aid options below:

Looking for more information?

We're here to guide you through your training process. Please don't hesitate to reach out with any questions, comments, or concerns.