TECHNICAL

SUPPORT TRAINING

Flexible Enrollment, Duration, and Schedule | Virtual or In-person | $5,000 Average Cost

Technical support refers to services that entities provide to users of technology products or services. It provides help regarding specific problems with a product or service. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tools where users can log an incident.

Technical Skills

  • Active Directory

  • Amazon Web Services (AWS)

  • Anthos

  • Arduino

  • Bash Shell

  • Cisco Networking

  • Cloud Computing

  • Command Line Interface

  • Computer Architecture

  • Computer Hardware

  • Computer Network

  • Customer Relationship Management (CRM)

  • Dell EMC

  • Direct Attached Storage (DAS)

  • Domain Name System (DNS)

  • Embedded Systems

  • Enterprise Resource Planning

  • F5 Networks

  • File Transfer Protocol (FTP)

  • FPGA

  • G Suite

  • Google Cloud Platform

  • Hyper-V

  • HyperText Transfer Protocol (HTTP)

  • Hypervisor

  • Information Systems

  • Installation, Configuration, and Maintenance

  • Internet of Things

  • Internet Protocol Suite (TCP/IP)

  • ITIL

  • Juniper Networks

  • Lightweight Directory Access Protocol

  • Linux

  • Local Area Network (LAN)

  • macOS, Mainframe

  • Metropolitan Area Network (MAN)

  • Microcontroller

  • Microsoft Azure

  • Microsoft Office

  • Microsoft Windows

  • MikroTik

  • Network Attached Storage (NAS)

  • Network Protocols, Networking

  • Open System Interconnection (OSI) Model

  • Personal Area Network (PAN)

  • PLC

  • PowerShell

  • Project Management

  • Raspberry Pi

  • Red Hat Enterprise Linux (RHEL)

  • Remote Access

  • Routing

  • Salesforce

  • Server

  • Shell Script

  • Simple Mail Transport Protocol (SMTP)

  • Splunk

  • Spreadsheets

  • Storage Area Network (SAN)

  • Switching

  • SystemVerilog

  • Troubleshooting

  • Ubuntu

  • UNIX

  • User Datagram Protocol (UDP)

  • Verilog

  • VHDL

  • Virtual Machine

  • Virtual Private Network (VPN)

  • Virtualization

  • VMware vSphere

  • Voice over IP (VoIP)

  • Wide Area Network (WAN)

  • Windows Server

  • Wireless

  • Word Processing

  • XML

Career Areas & Jobs

  • Applications

  • Client, Customer, or End-user

  • Communications

  • Computer Technician

  • Computer or PC

  • Data Center

  • Desktop

  • Field Service

  • Hardware

  • Help Desk

  • Information Support

  • Information Systems

  • Infrastructure

  • Operations

  • IT

  • Networking

  • Network Technician

  • Network Operations Center (NOC)

  • Production

  • Product Lifecycle Management (PLM)

  • Server

  • Service Desk

  • Software Support

  • Systems

  • Technical Sales

  • Technical Services

  • Technical Solutions

  • Telecommunications

  • Beginner

    • Operator

    • Technician

    • Representative

  • Intermediate

    • Coordinator

    • Associate

  • Advanced

    • Support Analyst

    • Support Specialist

    • Support Engineer

    • Support Consultant

Training & Certification

IT Help Desk Certificate

Courses

DBMS 110: Database Design and Management (3)

INFM 109: Informatics Fundamentals (3)

ITSP 135: Hardware/Software Support (4)

ITSP 175: Customer Support & Helpdesk Software (3)

NETI 105: Network Fundamentals (3)

SVAD 121: Enterprise Computing (3)

 

Pick One

CSIA 105: Introduction to Cyber Security/Information Assurance (3)

ITSP 215: Mobile/Wireless Computing Support (3)

 

Pick One

CSIA 106: WF Prep: CompTIA Security+ Cert. (1)

ITSP 136: WF Prep: CompTIA A+ Cert. (1)

ITSP 216: WF Prep: Certified Wireless Technology Specialist Cert. (1)

IT Support Certificate

Courses

CSIA 105: Introduction to Cyber Security/Information Assurance (3)

INFM 109: Informatics Fundamentals (3)

ITSP 135: Hardware/Software Support (4)

ITSP 136: WF Prep: CompTIA A+ Cert. (1)

ITSP 215: Mobile/Wireless Computing Support (3)

NETI 105: Network Fundamentals (3)

NETI 115: Routing and Switching (3)

SVAD 121: Enterprise Computing (3)

 

Pick One

CSIA 106: WF Prep: CompTIA Security+ Cert. (1)

NETI 114: WF Prep: CompTIA Network+ Cert. (1)

NETI 116: WF Prep: Cisco Certified Entry Networking Technician (CCENT) Cert. (1)

Supplemental Training

Please find the list of courses, specializations, and projects on Coursera below. You can pursue these certificates to gain additional technical skills and technical expertise.

Financial Aid

The IT Sector Partnership will help you get funding through Workforce Ready Grant, Employer Training Grant, Pell Grant, and Ivy Tech Scholarships to pay for the training.

Salary

Please find the IT Salary Guide created by CFS Technology and Wages & Benefits Report created by the South Bend - Elkhart Regional Partnership.

Apply

To schedule an info session or to apply for our training program, please click on the tab below and fill our application form.

Contact Us

4100 EDISON LAKES PKWY, MISHAWAKA, IN 46545

ggardner20@ivytech.edu | squtbuddin@ivytech.edu | (574) 271-5145 ext. 210

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